We are looking for three volunteers to join our team of receptionists who each cover one shift per week. Preferably, you will be free to commit to one weekly shift for a least six months, or longer if possible. 

Our office is just a 10-minute walk from London Bridge, staff are friendly and welcoming, and volunteers tend to stay with us for long periods.

The shifts we need to cover are:

• Mondays 12:30 - 4:00pm
• Tuesdays 9:00 am - 12:30 pm 
• Wednesdays 9:00 am to 12:30 pm. 

In this role, you will:

• use Outlook to check staff availability and whereabouts 
• screen and transfer phone calls to staff or take message to pass on by email 
• give visitors a warm welcome and ensure they sign in and out 
• respond to requests to send information out, mainly application packs and letters
• assist with outgoing mail, franking and posting 
• help with occasional admin tasks as they arise 

You will need to speak English fluently, to be a good listener and confident screening phone calls; our clients are Scottish and some have strong accents.  Reliability, commitment and good time keeping are a must. 

In return, we offer:

• Travel expenses (with proof of purchase), tea, coffee, fruit and biscuits 
• Training, induction and support, to help you feel confident in your role
• Regular newsletters and annual volunteer social events
• An opportunity to work within a small friendly team (25 staff working from home, office and in the community) 
• Opportunities to help in other areas of our work if you are interested in doing more
• A very warm welcome.

Our office can be quiet sometimes, but not always, and your support will be vital to the smooth running of our office, particular when staff are in meetings or busy on phone calls.  

If you don't know if this is the role is the right one for you, we can offer a trial period with a review after four weeks, and you are welcome to drop by for a coffee and a chat to get a feel for the environment before you apply. (By appointment only)

Come and join our community!