Main Reception Meet & Greet Volunteer
Department: Main Reception
Location: Main Reception, Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough, TS5 5NW
Time Requirement: Flexible to suit you (within office hours of Monday to Friday 9am to 5pm)
DBS Check needed? Yes
Age Requirements: From 18 years old plus
Role Summary: To volunteer on our reception, greeting patients, relative and visitors upon arrival at Teesside Hospice.
Key Responsibilities
· Understanding of and ability to respect and maintain patient confidentiality
· Meeting and Greeting patients, relatives and visitors, directing to relevant departments.
· Supporting visitors to sign in using electronic register
Personal qualities:
· Compassion and empathy
· Tact and sensitivity
· Excellent communication skills
· Ability to work alone and as part of team
· Polite and approachable
· Professional approach
Training requirements:
As an Reception Volunteer you will complete the following training:
· Teesside Hospice mandatory training
· Volunteer induction training
· Any other training identified as appropriate to the role
Support and supervision:
Your first line of support and for any enquiries will be the clinical administrators line manager to support you in your role.
Communications:
The line manager will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.
You will be provided with a Teesside Hospice volunteer badge
Benefits:
· 20% discount off purchases made in our shops.
· Opportunities for training and personal development
· Reimbursement of reasonable travel expenses
· Provided lunch if you volunteer for more than 5 hours per day
· Access to discounts with other retailers and companies
· 10% discount in the Northgate Tea Rooms.
If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!
Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.
